Products
Are the machines covered by a warranty?
Most of the products we sell come with a manufacturer’s warranty. Specific details can be found on individual product pages or by contacting our support team.
Can I purchase replacement parts or accessories for my equipment?
Yes, we offer a variety of replacement parts and accessories, including CPAP masks, tubing, filters, and oxygen concentrator accessories.
Are your products FDA-approved?
Yes, all our medical devices meet strict quality and regulatory standards, including FDA approval where required.
Do you have products for children or pediatric patients?
We carry select products suitable for pediatric use. Please reach out to our team for specific recommendations.
Can I try a machine before buying?
While we do not offer trials for our products, our oxygen rental program allows you to test oxygen concentrators before committing to a purchase.
Do you provide instructions for product setup and use?
Yes, each product comes with detailed instructions, and our team is available to offer additional guidance if needed.
How often should I replace parts like filters, tubing, and masks?
Replacement schedules vary depending on the part, but we recommend replacing filters monthly, tubing every three months, and masks every six months to maintain optimal performance.
Do you sell portable options for traveling?
Yes, we offer portable oxygen concentrators and CPAP machines designed specifically for travel, including FAA-approved devices.
Orders & Shipping
Do you offer financing or payment plans?
Yes, we provide flexible payment options to help make your purchase more affordable. More information can be found directly on the product page.
What are your shipping options?
We offer standard, expedited, and next-day shipping. You can select your preferred option at checkout.
How long does shipping take?
Shipping times depend on your location and the selected shipping method. Standard shipping typically takes 5–7 business days.
Do you ship internationally?
Yes, we offer international shipping to select countries. Additional fees may apply.
What are your shipping rates?
Shipping rates vary based on the order size, weight, and destination. You can view the exact cost during the checkout process.
How do I qualify for free shipping?
All orders that are above $99 automatically qualify for free standard shipping within the US.
Returns, Exchanges & Refunds
What is your return policy?
We accept returns on most products within 30 days of delivery, provided they are unused, in original packaging, and include all accessories. Please refer to our returns policy page for more information.
Are there any items that cannot be returned?
For health and safety reasons, items such as masks, tubing, and other personal use products are non-returnable once opened. Please check the returns policy page for more information.
How do I initiate a return?
To start a return, contact our customer service team at info@respflow.com with your order number and details of the product you'd like to return.
Is there a restocking fee for returns?
Some products may incur a 5% restocking fee. This will depend on the reason for the return, timeframe and type of product. Contact us for more information on restocking fees.
When will I receive my refund?
Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or we sent the wrong product.